Return and Exchange Policy

Return and Exchange Policy

The following guidelines outline the return and exchange process to ensure a smooth and fair experience for customers:

1. Return and Exchange Periods:

   • Returns: Accepted within 3 days of receiving the shipment.
   • Exchanges: Accepted within 5 days of receiving the shipment.

2. Processing Time:

   • The return or exchange process takes 10 to 14 days.

3. Electrical Products:

   • Electrical products are non-refundable and non-exchangeable unless they remain unopened.

4. Product Condition:

   • The product must be in its original condition without any signs of damage or use.
   • It must be returned in its original packaging.

5. Damaged or Incorrect Shipments:

   • If a product is received damaged or shipped incorrectly, contact customer support within 3 days of receipt.

6. Refund Process:

   • The refund will be issued within 3 business days after the returned product has been inspected.

7. Shipping Costs:

   • Customers are responsible for shipping costs unless the issue is caused by the store.
   • Customers also bear shipping costs for exchanges or repairs under warranty, if handled directly with the store.

8. Dealing with the Supplier/Agent:

   • If dealing directly with the supplier or agent, their policies will apply.
   • Customers can expedite the warranty process by sending the product via their preferred shipping company at their own expense.

9. End-of-Year Sale Products:

   • Requests to return end-of-year sale products must be made within 24 hours of receiving the order.
   • Customers will incur additional shipping costs for returning these items.

For any inquiries or additional support, please contact customer service.